COMMUNICATING AND NEGOTIATING IN A DESTABILIZING ENVIRONMENT

A 2-day open course for all those who need

to undertake assignments in a hostile context

 

COURSE OBJECTIVE

Whatever the context might be – a strained environment, a limited timeframe, a destabilizing situation – you always need to keep the channels of communication open in order to capture and retain the attention of the audience by making them want to listen to you.

 

This course will enable you to maintain communication, whatever the context might be, in order to deal effectively with questions, comments, objections or attempts to destabilize you.

 

COURSE OUTLINE

Analysing, understanding and addressing the psychological and physiological symptoms of destabilization :

  • Communicating under stress :  how you feel, how others see you
  • Understanding the gestures that betray you in order not to show you are stressed
  • Acquiring the keys to improvisation

Being prepared :  structuring arguments, dealing with objections in order to :

  • Defuse tense situations
  • Sell solutions
  • Reach agreements
  • Manage objections
  • See each question as an opportunity

 

 

All Personnalité courses

can be tailored to address your company’s specific needs.

We also offer personalised coaching for individual requirements.

To find out more about how we can enable you to communicate effectively,

 call us on +33 (0) 1 46 05 44 66